10:46

Maria Delgado

Sending from (512) 555-0142

Texts go out from the shop’s number, so the thread stays on the customer’s record and your own number stays private.

Your appointment is confirmed for today between 8:00 and 10:00. Sofía Ramírez is your technician.

7:45 AM

Sofía is on her way and will arrive in about 12 minutes.

7:58 AM

Perfect, thank you. The gate is open.

8:01 AM

Your invoice for $440.74 is paid. Thank you for being a Gold member.

9:53 AM

Could you look at the water heater next time?

10:22 AM

Internal noteKim Phạm · 10:24 AM

Gold member since 2023, waived the diagnostic today. Her water heater is a 2011 Rheem, 40 gal, so it is due. @Brett worth a call before we just book a flush.

Edited 10:27 AM

Internal noteBrett Callahan · 10:31 AM

On it. I will text her this afternoon, before the supply house closes so I can quote the tank on the same call.

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On my way