Team chat
Your people talking to each other. A thread can hang off a job, a customer or an estimate, so the argument about whether a job needs a second technician lives on that job rather than in a group chat nobody can search in six months.
7 unread · 2 mentioning you
Customer inboxNew channel
This is your team only. Nothing written here can reach a customer, and nothing a customer sends arrives here — calls, texts, live chat and email live in the customer inbox, which is a separate screen on purpose. A dispatcher should never be one tab away from sending a private remark to a homeowner.
On a record
Private
Direct messages
parts-and-supplyAnyone can join
What the supply house has, what is on the truck, what we are short.
Message parts-and-supply
Type @ to notify someonePhotos and filesWorks with no signal; sends when the van reconnects