Team chat
Your people talking to each other. A thread can hang off a job, a customer or an estimate, so the argument about whether a job needs a second technician lives on that job rather than in a group chat nobody can search in six months.
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Customer inboxNew channel
This is your team only. Nothing written here can reach a customer, and nothing a customer sends arrives here — calls, texts, live chat and email live in the customer inbox, which is a separate screen on purpose. A dispatcher should never be one tab away from sending a private remark to a homeowner.
On a record
Private
Direct messages
safetyAnyone can join
Near misses, A2L handling, and anything that nearly hurt somebody.
Message safety
Type @ to notify someonePhotos and filesWorks with no signal; sends when the van reconnects