Devices and extensions
Desk phones register to bluebonnet.sip.us1.twilio.example
Add a desk phone
| Person | Extension | Direct number | Calls out as | Rings on | Status |
|---|---|---|---|---|---|
| Dale BishopOwner | 101 | (512) 555-0170 | Their direct number | App | Available |
| Angela MoraDispatcher | 102 | (512) 555-0171 | Main line | App and desk phone· Yealink T54W | On a call |
| Kim PhạmCSR | 103 | (512) 555-0172 | Main line | App and desk phone· Yealink T54W | Available |
| Renee ColemanBookkeeper | 104 | — | Main line | App | Do not disturb |
| Brett CallahanComfort Advisor | 105 | (512) 555-0175 | Their direct number | App | Offline |
| Marcus ReedTechnician | 201 | — | Main line | App | On a call |
| Sofía RamírezTechnician | 202 | — | Main line | App | Available |
| Danny TrầnTechnician | 203 | — | Main line | App | Offline |
| Jake WhitfieldTechnician | 204 | — | Main line | App | Available |
| Luis HerreraTechnician | 205 | — | Main line | App | Available |
| Priya NatarajanTechnician | 206 | — | Main line | App | On a call |
| Tommy NguyễnTechnician | 207 | — | Main line | App | Do not disturb |
| Chris OkaforTechnician | 208 | — | Withheld | App | Available |
Queues and ring strategies
Front office
Kim, Angela
Round robin, take turns20s
Oklahoma City
Kim, Sofía
Ring everyone at once20s
Billing
Renee
In a fixed order25s
Desk phones register against your own SIP domain, so a shop that already owns Yealink or Polycom handsets keeps them.
Give someone their own number when customers ask for them by name. Everyone else calls out as the main line, so a customer calling back always reaches the queue rather than one person's voicemail.