Queues and ring strategies
How an incoming call picks who rings, how long it waits, and where it goes when nobody answers. Set here, used by any menu option that points at a queue.
New queue
Waiting
1
Longest wait
22 s
Answered today
15
Answered inside 30 s
78%
Ring strategy
Pick one. You can change it without touching the call flow.
Front officeRound robin, take turns1 waiting
Who is in it
- Kim Phạmext 103 · Idle 4 minAvailableNext to ring
- Angela Moraext 102 · Idle 0 minOn a call
- Ring each person for
- 20 s
- Wrap-up time after a call
- 15 s
- Give up waiting after
- 180 s
- Then send the caller to
- Main voicemail
- Hold music
- Acoustic, licensed
- Priority
- 1
- Tell them their place in lineRepeat every 45s
- Tell them the expected waitRepeat every 45s
- Offer to call them back instead of waitingRepeat every 45s
Right now
- Waiting
- 1
- Longest wait
- 22s
- Answered today
- 9
- Hung up
- 3
Answered inside 30 s
78%
Oklahoma CityRing everyone at once
Who is in it
- Kim Phạmext 103 · Idle 4 minAvailable
- Sofía Ramírezext 202 · Idle 31 minAvailable
- Ring each person for
- 20 s
- Wrap-up time after a call
- 10 s
- Give up waiting after
- 120 s
- Then send the caller to
- Oklahoma City voicemail
- Hold music
- Acoustic, licensed
- Priority
- 1
- Tell them their place in line
- Tell them the expected wait
- Offer to call them back instead of waitingRepeat every 60s
Right now
- Waiting
- 0
- Longest wait
- 0s
- Answered today
- 4
- Hung up
- 0
Answered inside 30 s
100%
BillingIn a fixed order
Who is in it
- Renee Colemanext 104 · Idle 96 minDo not disturb
- Ring each person for
- 25 s
- Wrap-up time after a call
- 20 s
- Give up waiting after
- 240 s
- Then send the caller to
- Main voicemail
- Hold music
- Acoustic, licensed
- Priority
- 2
- Tell them their place in line
- Tell them the expected wait
- Offer to call them back instead of waiting
Right now
- Waiting
- 0
- Longest wait
- 0s
- Answered today
- 2
- Hung up
- 0
Answered inside 30 s
100%